“Project Karnav” (Formally Known as Chintaless Nagrik) is a project and Initiative of JivanamAsteya.org (Govt. Reg. NGO) which is an NGO/NPO Registered Under The Bombay Public Trust Act 1950, Registration Number: E/7385/surat AND Registered under Section 12AA, 80G of The Income Tax Act, 1961, Government of India.

JivanamAsteya.org is a Non-Governmental, Non-Political, Non for Profit Organization.

Trustee, Founders, and Team of jivanamAsteya Trust (NGO) passed a resolution number 14(1)/2017 on 27/03/2017 and as per the objective number (8), (11), (13), (15), (16), (17) and (14) of the trust, ChintalessNagrik.com, the project came into legal existence. Now known as “Project Karnav”

Read more about Karnav – Why he founded Project Karnav, what inspired him on Quora here.

“Project Karnav” (Formally Known as Chintaless Nagrik) is India’s first Online Platform that offers efficient support and assistance to Citizen to resolve their grievance with 100% Redressal Guarantee with its advanced network, resources, and strategy. We recognise ourselves as Legal Social Worker, Social Entrepreneur and Changemaker whose primary motive is to initiate change in society through empowering citizen Globally addressing their key legal-social issues.  

We charge to meet expenses involved in resolving your complaint and administrative cost. The founder of the project and NGO is not a lawyer or expert in a law or legal field, he recognize himself as a social entrepreneur and changemaker. In a journey of his experience, he met dynamic lawyer, experts in the areas who have extended their support to the project to empower citizen fighting from various crime, harassements. Founder has deep experience, exposure of numerous issues and experiences in his life from matrimonials to police and financials, and that shaped his social advocacy ability, passion, approch and capacity of skills to help citizen who are victimize due to poor legal resources in a country. We have no funding  to run this project. We rely self-contributions of founder’s of the organization, and people like you who choose non profit plan to address their issues. Surplus of your payment is also used to meet costs of free support we offer to underprivileged class. The costs we have livid on plan is very low, due to the fact that this project is not aiming for wealth-creating but securing the rights of the consumer and citizens on a non profit, non loss basis.

We are neither Law Firm nor representative or affiliation organization with Government or Brand. We are online forum to provide assistance, support and guidance to Consumer and Citizen. We also conduct training, educational programs, seminars, events and Workshops Globally.

Give us a chance to clarify that, We began as a non profit project in 2012 in Surat, Gujarat to determine grievance of Indian Consumer and Citizen for Free however with increasing interest for our assistance and complex bureaucratic and sick responsive nature of government, and Brands supported by top lawyer and apprehension for police among citizens, restricted us to assist community nationwide due to limited funding, resources, and expert network.

“Community Supported Non-Profit Model” was a solution for our vision. We charge expenses and minimum administrative charges to support and run Project Karnav. “To help Citizens and Consumers to assist in resolving their grievance and further initiating strict action against responsible, it was vital to offer Unlimited Free Premium Supports (such as Social Campaign, Writing Public Petition & Appeal, 10+ Agency and Departmental Complaint, Press Release and that’s only the tip of the iceberg.), therefore we have enter in non profit partnership with key organization, lawyer, social worker and other teams who agreed to support our project for free or on a honorarium basis. We needed to make 100% response on grievance and consequently, we required the top advisor, research, development support, and skills. To total up, “Community-based Non-Profit Model” was a solution to overcome our funding related issues, to spread the scope of our noble work. We charge expenses and necessary administrative expenses to run Project Karnav. Rest is free. And our financial datas are also briefly available for scrutiny, and regularly audited by the Charity Commissioner, Government of Gujarat and Income Tax Department, Government of India. This way as a Social Driven Non Profit Non Governmental organization we remain free from political pressure to protect best interests of consumer and citizens, and attract best staff and team to resolve your complaint, and we get solid, tremendous free support for you through our non profit partnership with our partners. Please refer our “Non-Profit Donation Plan” to learn more about our services. Please Click Here!

In fact, you can also file a FREE complaint with us at our FREE LEGAL AID FACEBOOK FORUM (Powered by NGO) where we will guide you for free as a part of our continuous efforts to empower Consumer-Citizen of India. Click Here and Join our Facebook Forum for Free and file Complaint. We also provide support to file cyber crime complaint globally, as well as run educational, awareness and training programs.

Set a realistic expectation and understand we are dynamic Legal social worker and we always experience funding restriction hence extension of our assistance may be limited to the terms and condition as mentioned on free forum or updated individually time to time, case to case basis.

If you are dissatisfied with the Project Karnav complaint resolution system, you have complete liberty to request a refund from us within 03 days from the date of payment provided you give us a reasonable explanation for your dissatisfaction. Based on the matrix of your complaint, we will be offering you refund. Please note that NO refund will be processed in cases where the beneficiary provides wrong information or withholds important/relevant information related to the complaint, or Complaint is resolved or properly addressed by the competent parties/Brand/Opposite Party. We are Social Driven NGO, and our existence is not derived from the desire of making profit, but to reform key changes in India and Global in the interests of Consumer and Cyber Safety of the Citizens. Read Refund Policy here.

It is crucial that we support you earliest possible to address a serious grievance. It is likewise imperative to draw Strategy and action plan as right on time as could reasonably when a complaint is related to government or police. Once you fill up online complaint form, your ticket will be open (in 60 Minute) by Case manager and he/she will start working on your case instantly. However, Delay due to technical, Natural, Weekends, Holidays, Off-hours or Legal reasons is excluded from this Guarantee. Have a realistic approach and interest in proper complaint resolution. Read refund policy here.

We give you 100% Guarantee that your complaint/ Grievance (Except that plan or steps that only involved notice drafting, such as Essential Plan) would be readdressed by concern department, brand or police.  Please note, redressal does not mean a guarantee for resolving your complaint or resolving in your favour however it is an important step towards resolving your complaint. Responsible Person will take your allegation, complaint seriously and he would then cooperate as per the law. It has been noted that most of the Consumer-Citizen do not get a response or proper attention from the brand, government or police when they complain. Sometimes they become victimise of experience humiliation or threats. It simply means that responsible person will assist you or provide necessary information that might be a solution or advancing your need for a solution. We are not a tool to take disadvantage or abuse any party not we entertain such cases or complaint. we completely act in the interest of our objective and law. You need to allow us to implement all steps that is required to execute under your plan, if you cause delay or deny or refuse to cooperate us for any procedure, and then demand for refund, under such circumstances, no refund will be issued. It is humble require to use free and discounted non profit plan in good spirit. Read Refund Policy here.

When you select Non-Profit donation Plans, you would receive a number of Premium support that generally if paid, acquire high cost. We just charge Costs + the fees to support and sustain Project Karnav. Henceforth, our support stay reasonable yet compelling, highly professional and result oriented. We are a group of a like-minded legal social worker who has created a proficient system, utility assets and an addition of specific expertise, capability and information to keep https://jivanamasteya.org/project-karnav/ exceedingly available by a complainant. 

  Wherever you read term “Plan” on our website it refers to the “Non Profit Donation Plan” or “Non Profit Donation Options” to fund expenses for the support in matter, or other’s matter through donation. 

To get our support to resolve your complaint, we have designed various non profit donation plan particularly related to your specific complaint and that plan remain active subject to the terms and condition of that plan. In General, it deactivates when we have delivered our support assistance under the plan. It may be possible, we do not provide all assistance given under the membership plan because sometimes using few techniques, complaint gets resolved. Term plan is used to help you easily understand the concept of various options available to fund your or other victim’s case. It is assumed that if you initiate addressing your complaint on your own, it will incure huge costs, time consumption and other troubles, and when you donate for your own cause, it saves time, make you free from worries and reduce cost significantly. As when we exceed amount paid by you through donation, we utilise fund from other donations. 

Being an NGO our focus in not a profit but to serve the community in line with our objective. To empower consumer and citizen and national reform is our objective and since we get no fund from the government, we simply have designed “nonprofit Donation Plan” and we charge expenses and administrative cost to sustain Project Karnav. If anything remains from your contribution, it further help us to provide support to other victims.  

You may pay us using a debit card, credit card, and Netbanking and with many other options such as Cheque, Direct Deposit, Demand Draft and etc.  You may pay online from our website too.

Yes. Many times when you file a complaint with us, we escalate with opposite party including escalating it with competent agencies. When serious complaint like money fraud, blackmailing, rape, assault, social media crimes is submitted, we take immediate and in depth action. We have significant presence on social media and at many platforms. When opposite party learn about us, they imply us in false allegation, sometimes they file complaint against us, and many times we have noted they post fake review on social media to discourage people taking our support. However, as a NGO we are well networked with lawyers and volunteer at no or minor charges who later help us manage litigation, taking acting against false review and further abuse. We also receive complaint from some people who want to take revenge against someone, and we sometime refuse taking such cases, if found unlawful, and those beneficiaries also abuse us. On social media abuse, most of the time platform like Google and Facebook when reported, removes false review and rating about us, however due to more engagement in non profit work, and time consuming process, we have now cultivate practice to keep false review on social media, and instead of reporting it to social media platform, we respond those review, and sometimes we also attach evidence for public study. We are dynamic team, work with the vision of social cause. We make mistakes, but certainly we do not deserve abuse for work we do. However, we work in the area whereas If we can not improve our tolerance, we can’t work in this domain. Hence, for the greater good, we pay the costs require. We take serious action against serious false allegation and abuse, at the same time, we do not waste donor monies on taking action against all the people who submit false review, sometimes we make respond, and leave it to the wisdom of readers. We run Free Forum on Facebook, and encourage anyone to join it for day to day minor issues, and serious issues which they want to address themselves with our basic supports, and advance support of Volunteer in group. 

We offer two types of Guarantee.

1. 100% 3 Days Money Back Guarantee – from the date and time of payment, you can ask for refund in 3 days. However, If we have resolved your complaint, refund is no eligible. But, If complaint is not resolved, then you can ask for refund. We will refund no question asked. 

2. 100% Grievance Redressal Guarantee – This Guarantee does not apply on essential plans, as this is basic plan and under this plan we do not get an opportunity to take follow up, and actions to get adequate response. Grievance Redressal means, you will get response from the competent authority when complaint or petition is filed. It does not Guarantee that outcome will come in your favour. However, based on our experiences, most genuine complaints are resolved in the favour of victims, and consumers. Now you need to understand that you select plan based on (a) action you wish to take, and (B) disputed amount, hence in order to generate positive response in your matter, you need to allow us to take all steps required in your matter. If you stop us taking any steps under the plan, after we start working on your case, we do not refund, as by the stage we would have already invested all the costs paid by you, moreover we also use donor’s resources. If you default, and demand refund arbitrarily , we do not process refund. While we do not make profit, we ensure we do not make loss when you default. However, After taking all due steps, if you do not get response on your complaint, we compensate you amount equals to paid by you under the membership at our donor’s loss. This system is adopted by us to ensure al citizen and consumer get encourage to raised their complaint, and genuine complaint gets recorded on police and government record, which in turn reform law and order of the land. This is why as an NGO we exist to fulfil our Vision and Mission.

We offer several options here.

First of all, Consumer Law encourage citizens to file Grievance directly without engaging lawyer. Typically, we have found that consumer forum in India runs cases like a Civil litigation which consume more time. If lawyers are engaged, the costs of litigation go up sharply. We have been reported fees as high as in thousands and lakhs by the lawyer. 

We eliminate that heavy charges for you and encourage self fining of complaint so the matter run as fast as possible. Consumer forum is different than other court. People here are friendly and cooperative. Generally consumer file petition and evidence, then after opposite party appears and he would submit his reply, and then both party will submit additional replies, and reply of the reply, and final argument, complaints, objection, etc. Our panel lawyer and We take care of this entire part. In fact, when opposite party or consumer forum makes any error, we further escalate it further to the top level department.  

To submit a complaint to the forum in your city, 

(1) you can submit the petition that we send you to the forum address we provide, OR

(2) if you are busy, you can send any of your friend, relative of family members for the entire process to the forum, OR

(3) If you do not want to go with option (1) and (2), then we will post entire petition, and regular submission to the forum directly, having said that you provide us necessary consents.

In our opinion, we have noted that mostly, when we file petition directly, with strict actions and steps without lawyer or middle person, matter is addressed well in 6/9 month. Please be informed, when we receive a consumer complaint, mostly it resolved by the opposite party in few hours to days. In a rare cases consumer requires to approach forum for final solution, whereas they can ask full refund, legal costs, interests, apology letter, legal actions and compensation. Be informed, after selecting consumer non profit plan, if you deny above option 1 to 3, in that situation, no redressal may be achieved, hence When you deny option from 1 to 3, you become default, and no refund will be processed. We have also noted that sometimes beneficiary deny for option 1 to 3, and posts negative comments on us. We condemn that. This is unfair to the 700+ volunteer working with the NGO from all sources, without expecting benefits, and we try to focus on result and resolving complaint in less time with your due cooperation. If we can not run this project successfully, this will be advantage to the people and companies who abuse consumer and citizens like us. Project Karnav is a NGO project run by people like you. It is reasonable to say that the amount paid by you under paid non profit membership plans are to maintain IT, Admin and legal costs to run this project, including management of website, monthly and yearly costs of the software we use to manage complaints. We charge costs lower than we it incur us, hence, we make no profit, however, we have additional volunteer and resources donors, with whose help, this project have been a success. You can also donate us here, and donation made by you is Tax Exemption under the Income Tax Law.

Wherever you read “file a complaint” “resolve Complaint” it refers our free or paid support in the form of information, legal information, social support, assistance, drafting, posting and escalation of your complaint before competent authority excluding legal representation before any authority including court, government, police and any other corporation of any nature. we work on good faith and best effort basis. We mainly focus on consumer citizen empowerment and if such rights are violated, we put a solid effort in work to bring best possible result. We indeed have higher satisfaction and complaint solution ration. For us, you are not the customer, but Beneficiary who takes advantage and support of NGO project, from who support system of NGO actually exist. This access of facilities also carries terms and legal policy, which you generally sign online when you post your complaint with us.

We give 100% Redressal of Grievance Guarantee or 100% 3 days Moneyback Guarantee, however, there is no guarantee that your complaint will be resolved up to your expectation. We Work on “Best Efforts Basis” We don’t guarantee resolution as per your expectation.

From our experience, we have seen that Government department/Officer do respond favorably to genuine complaints based on our interaction, strategy, and application of knowledge, further backed by aggressive social campaign and escalation of complaint at International level. We make effective use of RTI, Filing of Grievance Online to Government Department and Press Release etc., that it becomes impossible for the corrupt officer to resist. We give you assurance if your complaint has merit, we will fight until it is properly addressed.

For Brand and service provider, they operate under government rules and regulation, and their licenses also come with conditions under which they have to follow certain code and conduct dealing with their consumers such as complying with consumer rights, food safety, local laws and etc.  Any brand, that wishes to sustain, has to keep their customer happy and do well with their ORM (Online Reputation Management). We have an effective tool to influence their ORM if they are unfair to their consumer. Furtherance to that, We give full support for consumer court case. Please contact us, if you have more question or any doubts.

We work on best Effort basis. 

We never allow anyone to use us to abuse anyone’s right. Right is wonderful benefit that we as a human deserves and we aim to nourish it.

No.

The consumer protection act encourages a consumer to appear before them without a lawyer. At Project Karnav, we do not retain any advocate/lawyer to represent you, however, we prepare your petition, collect and exhibit evidence effectively, that you may not require an advocate. Besides, at all stage of the hearing, presentation, we will guide you and if require escalate your grievance in the capacity of the NGO before the president of the consumer forum to expedite your matter in the best interest of justice. You save heavy fees of advocates, and it will significantly save time when you appear on yourself with NGO back up. Consumer Courts are separate from civil and criminal courts, and they are consumer-friendly and helpful.

Police Station visits and while writing a statement, you need not require presence of lawyer as a mandatory criteria.

you do not need a lawyer to file a complaint. However, if you require a lawyer, we can TRY to help you find a good one. You can also explore our custom support whereas we coordinate, retain advocate for you with your consultation, and make a team to achieve common goals. we can talk to your chosen lawyer. our goal in the process will be to ensure your lawyer is efficient, affordable and helpful to you. This is not a service, it’s free support. We encourage you, to defend your right as this ensure procedure flow smooth, fast and highly affordable. You need to bear the costs of the advocate and related expenses incurred. The charges of the lawyer need to be borne by you, as per actual. However, we highly recommend you to present your case on your own with the solid support of our NGO.

We take complaint online 24/7/365 online.

For processing your complaint and communication, below are our working hours in general;

Monday to Friday: 10:00am to 06:00pm

Saturday: 10:00am to 06:00pm

Sunday: Off

Emergency: you can call on our Helpline anytime at +91 79903 16164 or write us at info@jivanamasteya.org – If you do not get response from all channels, Whatsapp and complaint on +91 91734 38299

Please note sometime our HelpLine may go down or out of coverage, you can send us an email/SMS for faster response. Please leave your name, phone, an email, and issue so we can screen seriousness of your issue. 

Your grievance is important to us. We receive hundreds of complaints each day and it is essential we work equally on each of the complaints. We are effective and efficient in online complaint management system and assure you, if we need to reach you we will take your appointment and call you back.

please be inform that we do not offer services over the phone (i.e your phone may remain unanswered/ off) for communication as we have an online ticket system for the same. This is to justify your plan and overall complaints that we receive. It never means we give less importance to your complaints, however, we work hard and practically to assist you to resolve your complaint.

If you have any emergency, feel free to post your message or write us at info@jivanamasteya.org so your case manager will take your time slot and revert on phone. It is in fact better way to communicate over ticket system online so appropriate conversation records are maintained.

Apart from your complaint, keeping the cost of expenses down is another goal we work hard for. We are an NGO backed up a cause-driven social project, who does not focus on profit and hence we would appreciate your patience, understanding and realistic expectation while we work on your complaint.

Absolutely Yes!

If you want assistance in filing FIR or Filing Complaint Against Police Officer or Support for lodging Grievance against Government or their employee or say, you want to escalate your complaint to brand or service provider, we have set up fix categories that meet the various requirement of yours. 

Yoy may find more support services under your selected plan however you will be offered only those or all services that are applicable in your case. We have design general plan to keep is affordable yet efficient to redress. 

we expect you select plan based on the result you want, impact you want to create. do not always compare plan with disputed amount as that may or may not justify your case. Your right, grievance are invaluable and we are here to nurture that.

We often take the suggestion of beneficiaries (you) about plan design, price related suggestion, services related suggestion and implement it immediately. If you have suggestions please write us at info@jivanamasteya.org

No.

Being an NGO, we offer free support to many beneficiaries. We are always short of funds.

When you wish to watch a movie in Cinema, you must pay in advance. you cannot pay later even if you do not like Movie. We never charge additional amount to you or Any Percentage when you get refund, compensation or your complaint resolved.  

Being an NGO we charge only Expenses + Fees to sustain our model, for our the cause we carry. We work on Best Effort basis. Read Terms and Policy on website before you select our FREE or Non-Profit Plans.

We do not accept the additional benefit offered by you, no matter what, in the process of assistance. 

You can also file free complaint or get free support always here.

What you see in our non-profit plan is what we charge as non profit expenses. We never charge on the top of that. for example, We help you to escalate your issue with Real Estate Builder for the refund of 15 Lakh INR and you choose any of our plans, that is the final charge and we never demand any percentage or gift on refund amount. We are Non-Profit Organization and our support to you is our own cause to empower Consumer-Citizen.  

We Love this question. We believe in 100% transparency.

As soon as you file a complaint, you will be allocated immediate complaint ID on which you can track the status of your complaint. Moreover, you can send us further document and efficiently communicate with us.

We will information about each status and stages of your case that is in progress. we are a dynamic team, we make mistakes but learn quickly hence be gentle with us. 

When sending you each document for your review before sending it to concern authority. once we post a notice or any draft, we will share tracking details. you shall also get a response from the concerned authority in connection with your grievance. 

We will inform you well in advance, before you pay, that how would we work on your case and once you file a complaint and open a ticket, you can ask us as many questions you may have.

We receive numerous complaint and we genuinely work on each and every complaint equally, hence we do not rely more on phone rather we encourage you for the ticket based update, if that does not work you can join our live chat option using CONTACT US page or email us. sometimes, the delay occurred when we need more time to study your case.

Yes. Please Click Here to find more Information.

Yes, In many cases you can hide your identity. Please Click Here to find more information. We can also discuss it when you file a complaint. You don’t need to make payment to file a complaint.

you can also file a FREE complaint with us at our CHINTALESS NAGRIK FACEBOOK FORUM where we will guide you for free and escalate your complaint for free for one time through email, as a part of our continuous efforts to empower Consumer-Citizen of India. Click Here and Join our Facebook Forum for Free and file Complaint Free.