TAKE ACTION, GET REFUND OR RESOLVED ISSUES
WITH BRANDS, BUSINESSES, AND SERVICE PROVIDERS
Become a member
Empower, Fight, Resolve Taking Action for Your Cause
From Everyday Frustrations to Systemic Change, We Empower You to Find Resolution, Fight Injustice and restore your human rights and peace.
We Use Donations to Help People
Relying on membership fees & surplus funds, we support citizens on a non-profit basis, ensuring independence & enhancing justice accessibility & the criminal justice system.
Tax Benefits, and Guarantee Response
We operate non-profit, offering tax exemption under section 80G and assurances like a 3-day money-back guarantee and response assurance on NGO actions.
PROTECT FAMILY
Justice for FamiliesS.O.L.V.E
For Winning StrategiesTraining & Education
Volunteer & Internship
CSR Activities
MONITORING & UPHOLDING
Democracy, Human Rights, & Governance
A Symbol of Hope for Human Rights Inspired by a Father and his Daughters’ Triumph Over Injustice.
File & Resolve Complaints online with NGO
Fight injustice effectively, Save Time & Costs
Address Crime, Corruption and Abuse
Safeguard Mental Peace, Human Rights & Reputation
75K+
COMPLAINTS RECEIVED
15K+
MEMBERS BENEFITED
20K+
VOLUNTEERS & INTERNS
50+
CR. DISPUTED AMOUNT
Details and Insights
For Whom & What to Expect
Are you feeling frustrated with your brand’s service? Have you experienced poor treatment or disrespectful behavior? Are you seeking refunds, compensation, or resolution for your grievances? Perhaps you’ve encountered deceitful practices or suspect your college or institute isn’t legitimate? Look no further than “Project Karnav,” our NGO initiative dedicated to supporting consumers like you.
Feeling let down by a brand’s service? Experiencing disrespect or deceit? Seeking refunds, compensation, or resolution? Trust “Project Karnav” to champion your cause. With our non-profit initiative, we promise relentless support and a money-back guarantee. Together, let’s ensure your rights are upheld and your grievances addressed.
Explore Complaint Categories & Brands to Take Action.
Types of Complaints
Promise Not Fulfilled
Incomplete Construction
Delayed Possession
Warranty Issue
Wrong Products
Non-Delivery
False Representation
Repair
Return
Price Unfairly Charged
Dissatisfaction
Replacement
Compensation
Not As Seen
Negligence & 100+ More
Types of Brands/Industries
Airline
Bank
Credit Card
Loan Providers
Insurance
Stock Market
Automobile
Real Estate & Builder
School, College, Institute
Food Products
Small, Mid, & Large Businesses
Dealer
Wholesaler
Service Business
Online Shopping, Services & 100+ More
The free membership tier offers essential resources and guidance for early-stage legal issues.
See Membership Eligibility
The free membership tier offers essential resources and guidance for early-stage legal issues.
Ideal for:
1. First-time legal issues? Get help here.
2. Need basic guidance on your rights? We’ve got you covered.
3. Financial disputes under ₹25,000? We can assist.
4. Qualify for government legal aid? Let us help with the process.
Who may not be suitable:
1. Ongoing support for moderate or complex legal issues. Financial Disputes above ₹25,000
2. Individual required Dedicated case management, strategy, and document drafting for complex situations.
See Details & Benefits
Features:
1. Guided legal procedures and Q&A support.
2. Help with drafting documents, complaints, and grievances.
3. RTI research assistance with appeals and complaints.
4. Escalation to relevant authorities, no legal representation.
5. Track your case’s progress in real-time.
6. Access comprehensive online legal resources.
7. Connect with a community forum for shared experiences.
Benefits:
1. Navigate legal challenges confidently with comprehensive support.
2. Dedicated support team provides expert guidance.
3. Access enhanced RTI support: We draft and send RTI online; you post it.
4. Push for resolution through escalation options.
5. When upgraded: Cost-effective support with tax benefits via donation plan.
Jivanamasteya is not a substitute for legal advice or representation. We cannot provide legal advice specific to your situation, nor can we represent you in court.
What's NOT Included
Here’s what’s not included:
1. Upgrade for Complex Issues: Consider higher-tier membership for ongoing support.
2. No Dedicated Professionals: Empower doesn’t assign dedicated legal professionals.
3. Basic Guidance Only: Empower provides basic guidance, not in-depth strategy.
4. No Negotiations or Mediations: Empower doesn’t include negotiations, Counselings or mediations.
5. No Customized Strategies: Empower doesn’t offer customized strategies.
6. Advance Support for Certain Members: Women, children, and low-income earners receive advance support.
Disclosure
Jivanamasteya does not provide legal advice or representation. We are unable to offer case-specific guidance or represent individuals in court. Our support, whether free or paid, does not constitute a client-attorney relationship.
File your RTI applications, appeals, and complaints online with NGO support, anytime.
See Membership Eligibility
Ideal for:
1. One RTI filing per membership.
2. Appeal denied RTI requests easily.
3. Escalate complex appeals effortlessly.
4. Ensure transparency and accountability in Public Authorities and Government Departments.
Gather evidence efficiently.
5. Expedite pending tasks, combat corruption effectively.
See Details & Benefits
Features:
1. Expert RTI drafting, support, and research.
2. Plan costs cover legal fees and posting.
3. Assistance for complex situations.
4. Expert guidance provided.
5. Real-time online tracking available.
6. Access to RTI resources.
7. Community forum for insights.
8. Departmental inquiry and compensation assistance.
What's NOT Included
1. Support beyond RTI/appeals excluded. (consider other plans for broader legal support).
2. Assistance for legal/social issues unrelated to the RTI process.
3. Only 1 Application (RTI/Appeals/Complaint) per membership.
4. No assurance for the outcome of the applications.
Disclosure
Jivanamasteya does not provide legal advice or representation. We are unable to offer case-specific guidance or represent individuals in court. Our support, whether free or paid, does not constitute a client-attorney relationship.
Comprehensive support system empowering you to fight for your rights
See Membership Eligibility
Ideal for:
1. Citizens with minor and moderate issues.
2. Financial disputes up to 10 Lakh INR.
3. Help with document drafting.
4. Assistance with evidence gathering.
5. Cases needing single escalation.
NOT Suitable for:
1. Indian citizens with serious legal social matters or disputes over 10 lakh INR.
2. Cases beyond trivial or moderate issues.
3. NRIs explore plans starting from Reformer.
Grievance Categories
1. Cyber Crime
2. Criminal matter violates rights
3. Civil or Property Related
4. Consumer
5. False Complaint Protection & Escalations
6. Matrimonial – Opt for our Protect Family Plan, designed to meet all your needs.
7. Employer Related
8. Loan Default, Settlement, Unable to Pay, Recovery Agency Harassment, etc.
9. International Complaint where the victim or involved person/entity is Indian citizen, or NRIs.
8. Others not included above
See Details & Benefits
Features:
1. All Benefits of Empower.
2. File complaints in various categories.
3. Escalation to industry associations, regulatory agencies, and international organizations.
4. Filing complaints to Chief Minister, Prime Minister, and internationally.
5. Moderate legal pressure and evidence tracing support.
6. One RTI filing included (subsequent appeal costs not included).
7. Identity protection available on request subject to approval of NGO.
8. Costs covered for posting, filing complaints, escalation and one RTI.
What's NOT Included
1. Support outside and beyond specified complaint.
2. Explore S.O.L.V.E Membership for expert legal assistance, access to skilled lawyers, and tailored winning strategies.
3. For financial issues over 10 Lakh, check Reformer or S.O.L.V.E Plans.
4. No assurance for the outcome of the applications.
Disclosure
Jivanamasteya does not provide legal advice or representation. We are unable to offer case-specific guidance or represent individuals in court. Our support, whether free or paid, does not constitute a client-attorney relationship.
Empowering individuals for systemic change through legal social work, influencing policy and restoring rights.
See Membership Eligibility
Ideal for: (Indian Citizen, NRI)
1. Financial disputes up to 50 Lakh INR.
2. Addressing significant legal challenges with systemic impact.
3. Establishing legal precedents and influencing policy reforms.
4. Raising public awareness and holding authorities accountable.
5. Engaging in strategic media outreach and public advocacy.
6. For intricate cases with multiple issues, opt for the S.O.L.V.E Plan, ensuring robust guidance and support.
7. For matrimonial and family issues, opt for Protect Family Plan.
NOT Suitable for:
1. Serious legal social matters includes multiple causes or disputes over 50 lakh INR.
2. For financial issues above 50 Lakh INR, choose the S.O.L.V.E membership plan.
Grievance Categories
1. Cyber Crime
2. Criminal matter violates rights
3. Civil or Property Related
4. Consumer
5. False Complaint Protection & Escalations
6. Matrimonial – Opt for our Protect Family Plan, designed to meet all your needs.
7. Employer Related
8. Loan Default, Settlement, Unable to Pay, Recovery Agency Harassment, etc.
9. International Complaint where the victim or involved person/entity is Indian citizen, or NRIs.
8. Others not included above
See Details & Benefits
24/7 Emergency Support via Phone, Ticket, and WhatsApp (Appointment-based).
Features:
1. All Benefits of Fighter.
2. Personalized Case Manager for strategic guidance.
2. Impact-Driven Strategy Development.
3. Enhanced Evidence Gathering with Expert Guidance.
4. Complex Document Drafting and Review.
5. Expert Negotiation and Mediation Strategies.
6. Strategic Media Engagement and Advocacy.
7. 24/7 Emergency Support. (Appointment based Phone, Ticket, Whatsapp)
8. Unlimited need based 30 min. consultations.(Appointment based)
9. Exclusive Access to Premium Resources. (subject to Availability)
10. Escalation Channels for intervention.
11. High-Level Complaints for swift attention.
12. Strict Legal Pressure Implementation.
13. Publish press releases, stories on NGO blogs to raise awareness.
14. Identity Protection available upon request, subject to availability.
15. Holistic Support for comprehensive assistance.
16. 2 RTI and subsequent Appeals including related expenses covered.
What's NOT Included
1. Support beyond specified complaints.
2. Consider S.O.L.V.E Membership for legal expertise and tailored strategies, and issue over 50L.
3. For Matrimonial Complaints, try the Protect plan.
4. Legal assistance requires a significant team effort, strategy building, or advocacy. explore the S.O.L.V.E Plan.
5. You can still opt for this plan and upgrade later without additional charges from 15 days from the date of payment.
6. No assurance for the outcome of the applications.
Disclosure
Jivanamasteya does not provide legal advice or representation. We are unable to offer case-specific guidance or represent individuals in court. Our support, whether free or paid, does not constitute a client-attorney relationship.
Protect your family’s legal, human, and social rights, including matrimonial matters, with our comprehensive support.
See Membership Eligibility
Ideal for:
1. Individuals seeking legal support for immediate family (self, spouse, children, parents).
2. Facing legal issues affecting multiple family members.
3. Seeking proactive legal guidance for potential future issues.
4. Dealing with matrimonial disputes, and other family-related matters.
5. Protecting relationships and fostering better family dynamics through counseling, mediation, and negotiation.
6. Addressing daily rights violations through mediation and legal action for comprehensive family protection.
NOT Suitable for:
1. Individuals with legal issues unrelated to their immediate family.
2. Choose the S.O.L.V.E membership plan if you require advocacy support, lawyer search support and executable plans.
General Grievance Categories
1. Cyber Crime
2. Criminal matter violates rights
3. Civil or Property Related
4. Consumer
5. False Complaint Protection & Escalations
6. Matrimonial – Opt for our Protect Family Plan, designed to meet all your needs.
7. Employer Related
8. Loan Default, Settlement, Unable to Pay, Recovery Agency Harassment, etc.
9. International Complaint where the victim or involved person/entity is Indian citizen, or NRIs.
8. Others not included above
Family Grievance Categories
1. Matrimonial disputes
2. Domestic violence cases
3. False criminal accusations
4. Property disputes
5. Child custody battles
6. Guardianship issues
7. Spousal support and alimony disputes
9. Restraining orders and protective orders
10. Family business disputes
11. Immigration-related family issues
12. Inheritance disputes
13. Adoption matters
15. Disputes over joint assets and investments
17. Disputes involving special needs children
18. Elder abuse and neglect cases
19. Disagreements over educational decisions for children
See Details & Benefits
1. Dedicated Family Case Manager: Your personal guide for all family legal needs.
2. Unlimited Legal Empowerment Guidance: Year-round support for you and your family.
3. 24/7 Emergency Support: Immediate assistance for urgent family matters.
4. Matrimonial Dispute Assistance & Counseling: Expert help to navigate marital challenges.
5. False Cases – Human Rights Violation: Strategies to protect your family from false allegations.
6. 2 RTI Support & Subsequent appeals (Evidence Gathering): Access to essential evidence for legal matters.
7. Online Resources & Community Forum
8. Free Legal Aid: Eligible members receive assistance for government-funded legal representation in court.
9. Child Safety Hotline Access: Around-the-clock support for child safety concerns.
What's NOT Included
1. Support beyond specified complaints.
2. Consider S.O.L.V.E Membership for legal expertise, advocate search and tailored strategies, and issue over 50L.
4. Legal assistance requires a significant team effort, strategy building, or advocacy. explore the S.O.L.V.E Plan.
5. You can still opt for this plan and upgrade later without additional charges from 15 days from the date of payment.
6. No assurance for the outcome of the applications.
Disclosure
Jivanamasteya does not provide legal advice or representation. We are unable to offer case-specific guidance or represent individuals in court. Our support, whether free or paid, does not constitute a client-attorney relationship.
Empowering you with Strategic guidance, Omnipresent support, Legal expertise, and Vital Empowerment in navigating high-stakes legal matters.
See Membership Eligibility
Ideal for:
1. Suitable for individuals facing high-value legal matters exceeding the scope of other plans.
2. Tailored for users with complex legal issues requiring a customized approach.
3. Designed for people seeking access to experienced legal professionals for guidance and strategy development on a range of issues, including complex human rights violations, high-value financial disputes, specialized legal research, international legal matters, and various civil and criminal cases.
4. Designed to assist victims in self-representing their cases in court, offering aids, drafting, guidance, education, training, and technical support (Note: Jivanamasteya cannot provide legal representation).
General Grievance Categories
1. Cyber Crime
2. Criminal matter violates rights
3. Civil or Property Related
4. Consumer
5. False Complaint Protection & Escalations
6. Matrimonial – Opt for our Protect Family Plan, designed to meet all your needs.
7. Employer Related
8. Loan Default, Settlement, Unable to Pay, Recovery Agency Harassment, etc.
9. International Complaint where the victim or involved person/entity is Indian citizen, or NRIs.
8. Others not included above
Family Grievance Categories
1. Matrimonial disputes
2. Domestic violence cases
3. False criminal accusations
4. Property disputes
5. Child custody battles
6. Guardianship issues
7. Spousal support and alimony disputes
9. Restraining orders and protective orders
10. Family business disputes
11. Immigration-related family issues
12. Inheritance disputes
13. Adoption matters
15. Disputes over joint assets and investments
17. Disputes involving special needs children
18. Elder abuse and neglect cases
19. Disagreements over educational decisions for children
See Details & Benefits
1. S.O.L.V.E. Approach: Get strategic planning, support, legal expertise, and empowerment.
2. Customized Strategy: Tailor a winning plan for your unique high-value case.
3. Flexibility: Choose your level of support, from consultations to ongoing management.
4. Cost Transparency: Pay only for what you need, with clear expenses.
5. Self-Representation Empowerment: Gain knowledge,Support and resources for confident navigation.
6. Holistic Well-being: Receive mental and emotional support throughout.
7. Peace of Mind: Secure expert guidance from a dedicated legal team.
8. Dedicated Legal Social Worker Team: Access experienced professionals for strategy.
9. In-Depth Case Assessment: Thoroughly examine your case and explore solutions.
10. Strategic Support: Receive customized assistance, including research and negotiation.
11. Self-Representation Guidance: Get expert advice on representing yourself.
12. Mental Health Resources: Access support for emotional challenges.
13. Unlimited RTI and Appeals: Use RTI applications and appeals as needed.
14. 24/7 Emergency Support: Get urgent legal guidance when needed.8. Free Legal Aid: Eligible members receive assistance for government-funded legal representation in court.
9. Child Safety Hotline Access: Around-the-clock support for child safety concerns.
What's NOT Included
1. Support beyond specified complaints.
2. No assurance for the outcome of the applications.
Disclosure
1. Jivanamasteya does not provide legal advice or representation. We are unable to offer case-specific guidance or represent individuals in court. Our support, whether free or paid, does not constitute a client-attorney relationship.
2. We research and collaborate with lawyers under the S.O.L.V.E plan based on custom membership terms.
3. All support is provided pro bono, with lawyers retained at the request of members.
4. Membership payments cover initial expenses, while the NGO bears the remaining costs, operating on a non-profit basis.
Here’s a brief overview of how we manage grievances, tailored to the specific case and membership plan.
Receipt of Grievance
We receive grievances from our members through various channels, including online platforms, email, and direct communication.
Initial Assessment
Upon receipt, we conduct an initial assessment of the grievance to understand its nature, urgency, and potential impact on the member.
Categorization and Prioritization
The grievance is categorized based on its type (consumer, legal, social, etc.) and prioritized accordingly to ensure timely resolution.
Action Plan Development
We develop a tailored action plan for addressing the grievance, outlining the steps and resources required to resolve the issue effectively.
Member Engagement
We engage with the member to gather additional information, clarify details, and provide support and reassurance throughout the process.
Implementation
Our team implements the action plan, utilizing our expertise and resources to address the grievance and work towards a satisfactory resolution.
Monitoring and Follow-Up
We monitor the progress of the resolution process closely, providing regular updates to the member and conducting follow-up actions as necessary.
Resolution and Closure
Once the grievance is resolved, we communicate the outcome to the member, ensuring their satisfaction and closing the case with appropriate documentation.
Through this structured approach, we ensure that each grievance is handled with care, efficiency, and professionalism, ultimately leading to positive outcomes for our members.
Two in One : Get Tax Benefits with Ongoing Support
Tax Benefits Beyond Giving
Maximize Your Contribution: Membership offers tax benefits (Section 80G) AND year-round legal & social support.
More Than Just Giving: Your contribution goes further! Membership provides ongoing assistance & advocacy, this way you utilise contribution maximum for the cause.
PAN for 80G
For an 80G Certificate, mention it during payment and provide PAN details as per government requirements. PAN details are mandatory. Consult your chartered accountant for queries. The 80G Certificate will be issued separately with the receipt. Feel free to contact us at info@jivanamasteya.org
Be Confident when you opt for Membership.
100% Money-back
Our aim is to empower you in asserting your legal rights, not profiting from your situation.
Hence, you can request a refund within 3 business days from the payment date if you’re dissatisfied with our complaint resolution system. No refund requests can be made after three days.
100% Redressal
1. 100% Response Guarantee: Your complaint will receive attention from relevant authorities.
2. Redressal signifies a response from authorities, not necessarily a favorable outcome.
3. Applicable to all paid plans except EMPOWER, S.O.L.V.E & RTI Plans.
4. If no response despite due process, we refund 100% of your payment, and continue support.
5. No refund for false info, suppressed materials, delays, or if you direct actions.
Fair Usage
1. Utilize benefits responsibly.
2. Your payment contributes to our non-profit cause, but we invest more to support you. Please use benefits responsibly, considering our limited resources.
Human Rights Violation
Our team of experts provides strategic and confidential support to help you protect legal, constitutional rights.
100% Hassle Free
Our online process and real-time updates ensure that your personal life remains stress-free.
100% Strict Action
We take strict measures and follow up on complaints to address abuse of the law, delays, and harassment.
Hide Identity
File a complaint anonymously with us, ensuring complete confidentiality. Read More.
Internet Crime
We are the first NGO in India to assist citizens in filing cybercrime complaints with advanced support.
International
Access our global network and resources to file complaints worldwide. International Students, NRIs covered.
Govt. Reg. NGO
We are Non Profit Organization, and work professionally to advocate human, legal and constitutional rights.
Pro Bono
In all membership plans, numerous free support is offered to ensure you get redressal effectively.
Matrimonial Disputes
We offer great support to fight false matrimonial cases, save marriages and safeguard best interest of children.
Free Legal Aid
To eligbile, We offer support at Police Station, Family, District, Session, High & Supreme Court with Advocate.
80G, Tax Benefit
We only take fraction of expenses to support your cause, and sponsor rest. You can avail 80G Benefit.
Two Guarantee
While you can opt for Empower Free Membership, with other plans, you get redressal and money-back guarantee.